TY - GEN
T1 - Unique reporting form
T2 - Human Interface and the Management of Information: Information and Interaction - Symposium on Human Interface 2009, Held as Part of HCI International 2009, Proceedings
AU - Leva, Maria Chiara
AU - Kay, Alison
AU - Cahill, Joan
AU - Losa, Gabriel
AU - Keating, Sharon
AU - Serradas, Diogo
AU - McDonald, Nick
PY - 2009
Y1 - 2009
N2 - This paper presents the proposed prototype for a Unique report form, which will constitute the basis for all operational and safety related reports completed by Flight Crew. This reporting form provides an opportunity for operational personnel to audit their own company's processes and procedures and has been developed in collaboration with a major Spanish Airline as part of the Human Integration into the Lifecycle of Aviation Systems (HILAS) project. This research involved extensive fieldwork, including process workshops, task analysis and collaborative prototyping of new concepts. Traditionally airlines use performance monitoring tools to evaluate human performance and by implication their organizational/system safety. Feedback from these tools is used to direct improvements (re-design procedures, enhance training etc.). The Line Operation Safety Audit (LOSA) methodology constitutes the current state of the art in terms of performance monitoring. Building on this concept, end user requirements elicited were the main focus for the design of this reporting form.
AB - This paper presents the proposed prototype for a Unique report form, which will constitute the basis for all operational and safety related reports completed by Flight Crew. This reporting form provides an opportunity for operational personnel to audit their own company's processes and procedures and has been developed in collaboration with a major Spanish Airline as part of the Human Integration into the Lifecycle of Aviation Systems (HILAS) project. This research involved extensive fieldwork, including process workshops, task analysis and collaborative prototyping of new concepts. Traditionally airlines use performance monitoring tools to evaluate human performance and by implication their organizational/system safety. Feedback from these tools is used to direct improvements (re-design procedures, enhance training etc.). The Line Operation Safety Audit (LOSA) methodology constitutes the current state of the art in terms of performance monitoring. Building on this concept, end user requirements elicited were the main focus for the design of this reporting form.
KW - Human Factors
KW - Performance monitoring
KW - Safety management systems
KW - Task support
KW - Threat & error management
UR - https://www.scopus.com/pages/publications/76249113061
U2 - 10.1007/978-3-642-02559-4_87
DO - 10.1007/978-3-642-02559-4_87
M3 - Conference contribution
AN - SCOPUS:76249113061
SN - 3642025587
SN - 9783642025587
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 806
EP - 815
BT - Human Interface and the Management of Information
Y2 - 19 July 2009 through 24 July 2009
ER -