Unified Messaging Systems: an Evolutionary Overview

Declan Barber

Research output: Contribution to journalArticlepeer-review

Abstract

Over the last decade, the widespread demand and use of the internet has changed the direction of the telecommunications industry as it was recognised that the internet could be used as an inexpensive way to handle not only data but also voice communications. This convergence of traditional voice and data technologies towards an IP-based open architecture has been paralleled by a convergence of the internet and mobile communications. As a result of these convergences, unified messaging has emerged as a technically viable service. Integrated messaging services that offer partial unification of different message types are already in the marketplace. This paper asks what unified messaging means and examines underlying architectural developments that are likely to shape the unified messaging applications of the future.
Original languageEnglish
JournalITB Journal
DOIs
Publication statusPublished - 2002
Externally publishedYes

Keywords

  • unified messaging
  • telecommunications
  • internet

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