TY - GEN
T1 - Understanding User Engagement in Information and Communications Technology for Development
T2 - 22nd International Conference on Human-Computer Interaction,HCII 2020
AU - Ikwunne, Tochukwu
AU - Hederman, Lucy
AU - Wall, P. J.
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - User engagement is often associated with successful information systems implementation, with this being particularly true in developing countries in the Global South. However, the term remains poorly understood with many seemingly conflicting definitions and the term “user engagement” has come to mean a variety of things in the literature. Also, it is unclear at what stage(s) of the design, development, implementation and use phase(s) that user engagement should apply to. This research examines the meaning of user engagement with the objective of bringing some level of clarity to suit the information communication technology for development (ICT4D) context. To this end, we propose an expanded definition of the term user engagement. The research also suggests what stages of the design, development, implementation and use phase of the technology this expanded definition of user engagement most usefully applies to by drawing lessons on user engagement in a variety of mobile health projects from the Global South. Qualitative methods of data analysis were used in collecting data which show that user engagement as applied to a specific phase of each of the projects was essential for the ongoing success of each project.
AB - User engagement is often associated with successful information systems implementation, with this being particularly true in developing countries in the Global South. However, the term remains poorly understood with many seemingly conflicting definitions and the term “user engagement” has come to mean a variety of things in the literature. Also, it is unclear at what stage(s) of the design, development, implementation and use phase(s) that user engagement should apply to. This research examines the meaning of user engagement with the objective of bringing some level of clarity to suit the information communication technology for development (ICT4D) context. To this end, we propose an expanded definition of the term user engagement. The research also suggests what stages of the design, development, implementation and use phase of the technology this expanded definition of user engagement most usefully applies to by drawing lessons on user engagement in a variety of mobile health projects from the Global South. Qualitative methods of data analysis were used in collecting data which show that user engagement as applied to a specific phase of each of the projects was essential for the ongoing success of each project.
KW - Global South
KW - ICT for development
KW - ICT4D
KW - mHealth
KW - Mobile health
KW - Mobile-health applications
KW - User engagement
UR - https://www.scopus.com/pages/publications/85092936418
U2 - 10.1007/978-3-030-60114-0_46
DO - 10.1007/978-3-030-60114-0_46
M3 - Conference contribution
AN - SCOPUS:85092936418
SN - 9783030601133
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 710
EP - 721
BT - HCI International 2020 - Late Breaking Papers
A2 - Stephanidis, Constantine
A2 - Marcus, Aaron
A2 - Rosenzweig, Elizabeth
A2 - Rau, Pei-Luen Patrick
A2 - Moallem, Abbas
A2 - Rauterberg, Matthias
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 19 July 2020 through 24 July 2020
ER -