Understanding Customer Actions during Self-service Technology Failures in Multichannel Service Environments

Jennifer Lawlor, Petranka Kelly, Michael Mulvey

Research output: Contribution to conference › Paper › peer-review

Original language	English
DOIs	https://doi.org/10.21427/d7dn3m
Publication status	Published - 2013
Event	Tourism and Travel Research Association (TTRA) Conference, Europe Chapter - Dublin, Ireland Duration: 17 Apr 2013 → 19 Apr 2013

Conference	Tourism and Travel Research Association (TTRA) Conference, Europe Chapter
Country/Territory	Ireland
City	Dublin
Period	17/04/13 → 19/04/13

Access to Document

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title = "Understanding Customer Actions during Self-service Technology Failures in Multichannel Service Environments",

author = "Jennifer Lawlor and Petranka Kelly and Michael Mulvey",

year = "2013",

doi = "10.21427/d7dn3m",

language = "English",

note = "Tourism and Travel Research Association (TTRA) Conference, Europe Chapter ; Conference date: 17-04-2013 Through 19-04-2013",

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TY - CONF

T1 - Understanding Customer Actions during Self-service Technology Failures in Multichannel Service Environments

AU - Lawlor, Jennifer

AU - Kelly, Petranka

AU - Mulvey, Michael

PY - 2013

Y1 - 2013

U2 - 10.21427/d7dn3m

DO - 10.21427/d7dn3m

M3 - Paper

T2 - Tourism and Travel Research Association (TTRA) Conference, Europe Chapter

Y2 - 17 April 2013 through 19 April 2013

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