Towards a Context-Aware Knowledge Model for Smart Service Systems

Dinh Thang Le, Thanh Thoa Pham Thi, Cuong Pham-Nguyen, Le Nguyen Hoai Nam

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The advancement of the Internet of things, big data, and mobile computing leads to the need for smart services that enable the context awareness and the adaptability to their changing contexts. Today, designing a smart service system is a complex task due to the lack of an adequate model support in awareness and pervasive environment. In this paper, we present a context-aware knowledge model for smart service systems that organizes the domain and context-aware knowledge into knowledge components based on the three levels of services: Services, Service system and Network of service systems. The context-aware knowledge model for smart service systems integrates all the information and knowledge related to smart services, knowledge components and context awareness that can play a key role for any framework, infrastructure, or applications deploying smart services. To demonstrate the approach, a case study about a chatbot as a smart service for customer support is presented.

Original languageEnglish
Title of host publicationComputational Collective Intelligence - 12th International Conference, ICCCI 2020, Proceedings
EditorsNgoc Thanh Nguyen, Ngoc Thanh Nguyen, Bao Hung Hoang, Cong Phap Huynh, Dosam Hwang, Bogdan Trawinski, Gottfried Vossen
PublisherSpringer Science and Business Media Deutschland GmbH
Pages767-778
Number of pages12
ISBN (Print)9783030630065
DOIs
Publication statusPublished - 2020
Externally publishedYes
Event12th International Conference on Computational Collective Intelligence, ICCCI 2020 - Da Nang, Viet Nam
Duration: 30 Nov 20203 Dec 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12496 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference12th International Conference on Computational Collective Intelligence, ICCCI 2020
Country/TerritoryViet Nam
CityDa Nang
Period30/11/203/12/20

Keywords

  • Chatbot
  • Context-aware
  • Knowledge component
  • Smart service systems
  • Smart services

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