@inproceedings{cb835ec7d9844150a657f27588c978b4,
title = "Towards a Context-Aware Knowledge Model for Smart Service Systems",
abstract = "The advancement of the Internet of things, big data, and mobile computing leads to the need for smart services that enable the context awareness and the adaptability to their changing contexts. Today, designing a smart service system is a complex task due to the lack of an adequate model support in awareness and pervasive environment. In this paper, we present a context-aware knowledge model for smart service systems that organizes the domain and context-aware knowledge into knowledge components based on the three levels of services: Services, Service system and Network of service systems. The context-aware knowledge model for smart service systems integrates all the information and knowledge related to smart services, knowledge components and context awareness that can play a key role for any framework, infrastructure, or applications deploying smart services. To demonstrate the approach, a case study about a chatbot as a smart service for customer support is presented.",
keywords = "Chatbot, Context-aware, Knowledge component, Smart service systems, Smart services",
author = "Le, {Dinh Thang} and Thi, {Thanh Thoa Pham} and Cuong Pham-Nguyen and Nam, {Le Nguyen Hoai}",
note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 12th International Conference on Computational Collective Intelligence, ICCCI 2020 ; Conference date: 30-11-2020 Through 03-12-2020",
year = "2020",
doi = "10.1007/978-3-030-63007-2_60",
language = "English",
isbn = "9783030630065",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "767--778",
editor = "Nguyen, {Ngoc Thanh} and Nguyen, {Ngoc Thanh} and Hoang, {Bao Hung} and Huynh, {Cong Phap} and Dosam Hwang and Bogdan Trawinski and Gottfried Vossen",
booktitle = "Computational Collective Intelligence - 12th International Conference, ICCCI 2020, Proceedings",
address = "Germany",
}