The Development of Key Performance Indicators to Monitor Early Facilities Management Performance Through the Use of BIM Technologies in Public Sector Projects

One of the biggest threats faced by governments in delivering greater efficiency on public works is the need for the public sector to have an enhanced physical environment to operate from. The physical environment can either enhance or impede worker productivity, therefore contributing to its bottom line profits and success of the organisation. This has now resulted in the AEC sector witnessing the development and adoption of Building Information Modelling (BIM), so as to ensure a new level of functionality for the management of buildings. Despite enhanced Facilities Management (FM) being the goal of BIM, there is still reluctance and a lack of perceived benefits of having the Facility Manager involved earlier in the design phase. There remains a lack of clear evidence on what improved contribution the Facilities Manager can provide at the early design phase. This paper outlines how through early involvement of Facilities Managers, they can reduce waste and improve team productivity. The paper will detail a new process, in which the Facilities Manager will operate as a key professional and further suggests a unique set of Key Performance Indicators (KPIs) to measure the effectiveness of their contribution. The data collation methodology includes the use of data from a pilot project, which was primarily focused on shifting the project focus from design to FM, by earlier deployment of the Facilities Manager. It is hoped that the research findings will support the business case for the adoption of a more robust FM process for the public sector, facilitated by use of integrated BIM solution