TY - GEN
T1 - Integrating balanced scorecard and simulation modeling to improve emergency department performance in Irish hospitals
AU - Ismail, Khaled
AU - Abo-Hamad, Waleed
AU - Arisha, Amr
PY - 2010
Y1 - 2010
N2 - In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well as training and development programs. Then a detailed simulation model was developed and integrated with the BSC to provide a comprehensive decision support system. This integrated model can be used for evaluation of various decisions in emergency area. The developed integrated model is also a tool for improvement.
AB - In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well as training and development programs. Then a detailed simulation model was developed and integrated with the BSC to provide a comprehensive decision support system. This integrated model can be used for evaluation of various decisions in emergency area. The developed integrated model is also a tool for improvement.
UR - https://www.scopus.com/pages/publications/79951617602
U2 - 10.1109/WSC.2010.5678931
DO - 10.1109/WSC.2010.5678931
M3 - Conference contribution
AN - SCOPUS:79951617602
SN - 9781424498666
T3 - Proceedings - Winter Simulation Conference
SP - 2340
EP - 2351
BT - Proceedings of the 2010 Winter Simulation Conference, WSC'10
T2 - 2010 43rd Winter Simulation Conference, WSC'10
Y2 - 5 December 2010 through 8 December 2010
ER -