Failing to Make That Connection: An Analysis of the Web Reservation Facility in the Top 50 International Hotel Chains

Patrick Horan

doi:10.21427/d7pt93

Failing to Make That Connection: An Analysis of the Web Reservation Facility in the Top 50 International Hotel Chains

Patrick Horan

Technological University Dublin

Research output: Contribution to conference › Paper › peer-review

Abstract

Consumers increasingly expect to be able to locate and book suitable hotel accommodation in a single seamless process over the World Wide Web. By assessing the facilities provided by the top 50 worldwide hotel companies, the current level of sophistication of hotel Web reservations facilities is established. Factors such as the provision of search facilities, on-line availability and rate quotations and security are examined. In addition, a comparison is made between the information obtained over the Web and that available through each company’s call centre in an attempt to assess the accuracy and credibility of data obtained through Web reservations sites.

Original language	English
DOIs	https://doi.org/10.21427/d7pt93
Publication status	Published - 1999
Event	Hospitality Information Technology Association 6th International Conference - Edinburgh, United Kingdom Duration: 1 May 1999 → 31 May 1999

Conference

Conference	Hospitality Information Technology Association 6th International Conference
Country/Territory	United Kingdom
City	Edinburgh
Period	1/05/99 → 31/05/99

Keywords

hotel accommodation
World Wide Web
hotel Web reservations
search facilities
on-line availability
rate quotations
security
call centre
accuracy
credibility

Access to Document

10.21427/d7pt93Licence: CC BY-NC-SA

Cite this

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title = "Failing to Make That Connection: An Analysis of the Web Reservation Facility in the Top 50 International Hotel Chains",

abstract = "Consumers increasingly expect to be able to locate and book suitable hotel accommodation in a single seamless process over the World Wide Web. By assessing the facilities provided by the top 50 worldwide hotel companies, the current level of sophistication of hotel Web reservations facilities is established. Factors such as the provision of search facilities, on-line availability and rate quotations and security are examined. In addition, a comparison is made between the information obtained over the Web and that available through each company{\textquoteright}s call centre in an attempt to assess the accuracy and credibility of data obtained through Web reservations sites.",

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AB - Consumers increasingly expect to be able to locate and book suitable hotel accommodation in a single seamless process over the World Wide Web. By assessing the facilities provided by the top 50 worldwide hotel companies, the current level of sophistication of hotel Web reservations facilities is established. Factors such as the provision of search facilities, on-line availability and rate quotations and security are examined. In addition, a comparison is made between the information obtained over the Web and that available through each company’s call centre in an attempt to assess the accuracy and credibility of data obtained through Web reservations sites.

KW - hotel accommodation

KW - World Wide Web

KW - hotel Web reservations

KW - search facilities

KW - on-line availability

KW - rate quotations

KW - security

KW - call centre

KW - accuracy

KW - credibility

U2 - 10.21427/d7pt93

DO - 10.21427/d7pt93

M3 - Paper

T2 - Hospitality Information Technology Association 6th International Conference

Y2 - 1 May 1999 through 31 May 1999

ER -

Failing to Make That Connection: An Analysis of the Web Reservation Facility in the Top 50 International Hotel Chains

Abstract

Conference

Keywords

Access to Document

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Cite this