Examining empathy and responsiveness in a high-service context

Research output: Contribution to journal › Article › peer-review

Original language	English (Ireland)
Pages (from-to)	1364-1378
Journal	International Journal of Retail & Distribution Management
Volume	47
Issue number	12
Publication status	Published - 2019

Cite this

@article{9de07a854e7a493082c9a72ca7f5fbbe,

title = "Examining empathy and responsiveness in a high-service context",

author = "John Murray and Jonathan Elms and Mike Curran",

year = "2019",

language = "English (Ireland)",

volume = "47",

pages = "1364--1378",

journal = "International Journal of Retail \& Distribution Management",

issn = "0959-0552",

publisher = "Emerald Publishing",

number = "12",

}