TY - GEN
T1 - Evaluating the Behavioural Impact of Risk Exposure and Quality of Services Attributes on Preferences of Airline Customers
T2 - 2nd International Conference on Decision Economics, DECON 2020
AU - D’Alonzo, Luca
AU - Chiara Leva, M.
AU - Bucciarelli, Edgardo
AU - Mattoscio, Nicola
N1 - Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - This paper investigates how a flight profile based on attributes related to the quality of service and risk exposure may affect passengers’ willingness to pay different flight fares and how this behaviour may be studied, in turn, by socio-economic factors. To this purpose, three experimental sessions were designed and piloted with Irish undergraduates before being deployed with real passengers at the Dublin and Pescara International Airports. Specifically, the results of the first session aimed to identify the adequacy of the set of attributes in view of the two next sessions. The overall results show that students prefer to pay a lower fare traveling with a low-cost carrier rather than a full-service carrier as well as they are more sensitive to the chance that an accident occurring due to human error during the flight compared to other risk exposure attributes.
AB - This paper investigates how a flight profile based on attributes related to the quality of service and risk exposure may affect passengers’ willingness to pay different flight fares and how this behaviour may be studied, in turn, by socio-economic factors. To this purpose, three experimental sessions were designed and piloted with Irish undergraduates before being deployed with real passengers at the Dublin and Pescara International Airports. Specifically, the results of the first session aimed to identify the adequacy of the set of attributes in view of the two next sessions. The overall results show that students prefer to pay a lower fare traveling with a low-cost carrier rather than a full-service carrier as well as they are more sensitive to the chance that an accident occurring due to human error during the flight compared to other risk exposure attributes.
KW - Choice behaviour experiment
KW - Flight risk exposure
KW - Flight service quality
KW - Logistic regression model
KW - Sequential decision making
UR - http://www.scopus.com/inward/record.url?scp=85115185044&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-75583-6_8
DO - 10.1007/978-3-030-75583-6_8
M3 - Conference contribution
AN - SCOPUS:85115185044
SN - 9783030755829
T3 - Studies in Computational Intelligence
SP - 80
EP - 91
BT - Decision Economics
A2 - Bucciarelli, Edgardo
A2 - Chen, Shu-Heng
A2 - Corchado, Juan M.
A2 - Parra D., Javier
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 17 June 2020 through 19 June 2020
ER -