Employee experience of the transforming workplace.: An Empirical investigation of employee experience in the banking sector in Ireland (2020-2022)

Purpose

Transformation of traditional ways of working is driving disruptive work practices, enabling organisations to compete in the war for talent, while retaining capabilities and providing flexibility to knowledge workers in how and where they work. The banking sector in Ireland has altered operations, leveraging innovative technology to digitalise banking services and reduce the property portfolio, and an opportunity now exists, to transform how work is undertaken to simultaneously achieve organisational objectives and enhance the employee experience. Limited empirical evidence exists in relation to employee experience, that is, employees’ attitudinal and behavioural responses to changing work concepts (Batat, 2022), within the banking sector in Ireland. The purpose of this research is to address the perceptible gap in the existing body of knowledge, and to develop an Employee eXperience (EX) model to facilitate the analysis of the impact of workplace and work process change on EX.
Design methodology Approach
This research draws on EX and Corporate Real Estate (CRE) literature to identify factors impacting EX when workplace or work practices change. The detailed literature review informed the development of an employee survey administered on five hundred employees over three time periods. It presents unique insights to inform workplace strategy design and work process definition in large knowledge-based banking organisations.