@inproceedings{ee084ab34be3467bb6395788da8d2516,
title = "Dialogue Policies for Confusion Mitigation in Situated HRI",
abstract = "Confusion is a mental state triggered by cognitive disequilibrium that can occur in many types of task-oriented interaction, including Human-Robot Interaction (HRI). People may become confused while interacting with robots due to communicative or even task-centred challenges. To build a smooth and engaging HRI, it is insufficient for an agent to simply detect confusion; instead, the system should aim to mitigate the situation. In light of this, in this paper, we present our approach to a linguistic design of dialogue policies to build a dialogue framework to alleviate interlocutor confusion. We also outline our sketch and discuss challenges with respect to its operationalisation.",
keywords = "Confusion, cognitive disequilibrium, task-oriented interaction, Human-Robot Interaction, HRI, communicative challenges, task-centred challenges, dialogue policies, dialogue framework, interlocutor confusion",
author = "Na Li and Robert Ross",
year = "2022",
doi = "10.21427/39zk-cg66",
language = "English",
series = "Technological University Dublin",
booktitle = "Proceedings of the 26th Workshop On the Semantics and Pragmatics of Dialogue",
}