Collaborative business service modelling and improving: An information-driven approach

In the context of globalization, the competitive advantage of each service enterprise depends greatly on the ability to use network architectures to collaborate efficiently in business services. The chapter aims at introducing an information-driven approach that provides a conceptual foundation for modelling effectively and improving incrementally collaborative business services. The chapter begins by presenting the necessity for and principles of the information-driven approach. Then it presents the business service foundation for the proposed approach that consists of three different dimensions: 1) service proposal, corresponding to the service value creation network level, 2) service creation, corresponding to the service system level, and 3) service operation, corresponding to the service level. The chapter continues with a discussion and review of the relevant literature, followed by the conclusion and suggestions for further research.