Abstract
Web site development is maturing from the enthusiastic experimental practice of early years to a more professional discipline, addressing the needs of Web site visitors and owner organisations. Quality is central to this maturing and it is necessary to have a full understanding of the meaning of quality in the context of the ever-changing Web. This paper identifies five new quality factors for the Web (visibility, credibility, intelligibility, engagibility and differentiation), together with their characteristics and a checklist of enablers, which can be used by specifiers, designers, developers and evaluators to create quality Web sites.
| Original language | English |
|---|---|
| Journal | Proceedings of the Second World Congress for Software Quality, Yokohama |
| DOIs | |
| Publication status | Published - 1 Jan 2000 |
Keywords
- Web site development
- quality factors
- visibility
- credibility
- intelligibility
- engagibility
- differentiation