A novel methodology for evaluating user interfaces in health care

Luca Longo; Bridget Kane

doi:10.1109/CBMS.2011.5999024

A novel methodology for evaluating user interfaces in health care

Luca Longo
, Bridget Kane

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

A pilot study is reported to identify an improved method of evaluating digital user interfaces in health care. Experience and developments from the aviation industry and the NASA-TLX mental workload assessment tools are applied in conjunction with Nielsen heuristics for evaluating an Electronic Health Record System in an Irish hospital. The NASA-TLX performs subjective workload assessments on operators working with various human-computer systems. Results suggest that depending on the cognitive workload and the working context of users, the usability will differ for the same digital interface. We conclude that incorporating the NASA-TLX with Nielsen's heuristics offers a more reliable method in design and evaluation of digital user interfaces in clinical environments, since the healthcare work context is taken into account. Improved interfaces can be expected to reduce medical errors and improve patient care.

Original language	English
Title of host publication	Proceedings of the 24th International Symposium on Computer-Based Medical Systems, CBMS 2011
DOIs	https://doi.org/10.1109/CBMS.2011.5999024
Publication status	Published - 2011
Externally published	Yes
Event	24th International Symposium on Computer-Based Medical Systems, CBMS 2011 - Bristol, United Kingdom Duration: 27 Jun 2011 → 30 Jun 2011

Publication series

Name	Proceedings - IEEE Symposium on Computer-Based Medical Systems
ISSN (Print)	1063-7125

Conference

Conference	24th International Symposium on Computer-Based Medical Systems, CBMS 2011
Country/Territory	United Kingdom
City	Bristol
Period	27/06/11 → 30/06/11

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Access to Document

10.1109/CBMS.2011.5999024

https://arrow.tudublin.ie/scschcomcon/345Licence: CC BY-NC-SA

Cite this

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title = "A novel methodology for evaluating user interfaces in health care",

abstract = "A pilot study is reported to identify an improved method of evaluating digital user interfaces in health care. Experience and developments from the aviation industry and the NASA-TLX mental workload assessment tools are applied in conjunction with Nielsen heuristics for evaluating an Electronic Health Record System in an Irish hospital. The NASA-TLX performs subjective workload assessments on operators working with various human-computer systems. Results suggest that depending on the cognitive workload and the working context of users, the usability will differ for the same digital interface. We conclude that incorporating the NASA-TLX with Nielsen's heuristics offers a more reliable method in design and evaluation of digital user interfaces in clinical environments, since the healthcare work context is taken into account. Improved interfaces can be expected to reduce medical errors and improve patient care.",

author = "Luca Longo and Bridget Kane",

year = "2011",

doi = "10.1109/CBMS.2011.5999024",

language = "English",

isbn = "9781457711909",

series = "Proceedings - IEEE Symposium on Computer-Based Medical Systems",

booktitle = "Proceedings of the 24th International Symposium on Computer-Based Medical Systems, CBMS 2011",

note = "24th International Symposium on Computer-Based Medical Systems, CBMS 2011 ; Conference date: 27-06-2011 Through 30-06-2011",

}

Longo, L & Kane, B 2011, A novel methodology for evaluating user interfaces in health care. in Proceedings of the 24th International Symposium on Computer-Based Medical Systems, CBMS 2011., 5999024, Proceedings - IEEE Symposium on Computer-Based Medical Systems, 24th International Symposium on Computer-Based Medical Systems, CBMS 2011, Bristol, United Kingdom, 27/06/11. https://doi.org/10.1109/CBMS.2011.5999024

A novel methodology for evaluating user interfaces in health care. / Longo, Luca; Kane, Bridget.
Proceedings of the 24th International Symposium on Computer-Based Medical Systems, CBMS 2011. 2011. 5999024 (Proceedings - IEEE Symposium on Computer-Based Medical Systems).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Kane, Bridget

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AB - A pilot study is reported to identify an improved method of evaluating digital user interfaces in health care. Experience and developments from the aviation industry and the NASA-TLX mental workload assessment tools are applied in conjunction with Nielsen heuristics for evaluating an Electronic Health Record System in an Irish hospital. The NASA-TLX performs subjective workload assessments on operators working with various human-computer systems. Results suggest that depending on the cognitive workload and the working context of users, the usability will differ for the same digital interface. We conclude that incorporating the NASA-TLX with Nielsen's heuristics offers a more reliable method in design and evaluation of digital user interfaces in clinical environments, since the healthcare work context is taken into account. Improved interfaces can be expected to reduce medical errors and improve patient care.

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Y2 - 27 June 2011 through 30 June 2011

ER -

A novel methodology for evaluating user interfaces in health care

Abstract

Publication series

Conference

UN SDGs

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Cite this