TY - GEN
T1 - A conceptual framework for service modelling in a network of service systems
AU - Le Dinh, Thang
AU - Pham Thi, Thanh Thoa
PY - 2010
Y1 - 2010
N2 - Although the service sector has dominated the modern economies, there is still a little research on service modelling, especially on new models, methods and frameworks. In this paper, we present a conceptual framework for service modelling in a network of service systems based on network configuration and shared information. We study firstly the needs for the conceptual framework and present the related works in literature. Then we propose and analyse the architecture of our framework that consists of three different levels: the Service level concerned with service operation, the Service system level concerned with service creation, and the Network of service systems level concerned with service specification. A case study of this framework shows that our approach is pertinent and efficient. This paper also opens new directions for future research in service design and innovation.
AB - Although the service sector has dominated the modern economies, there is still a little research on service modelling, especially on new models, methods and frameworks. In this paper, we present a conceptual framework for service modelling in a network of service systems based on network configuration and shared information. We study firstly the needs for the conceptual framework and present the related works in literature. Then we propose and analyse the architecture of our framework that consists of three different levels: the Service level concerned with service operation, the Service system level concerned with service creation, and the Network of service systems level concerned with service specification. A case study of this framework shows that our approach is pertinent and efficient. This paper also opens new directions for future research in service design and innovation.
KW - conceptual framework
KW - network of service systems
KW - service modelling
KW - Service science
KW - service system
UR - https://www.scopus.com/pages/publications/77955643534
U2 - 10.1007/978-3-642-14319-9_15
DO - 10.1007/978-3-642-14319-9_15
M3 - Conference contribution
AN - SCOPUS:77955643534
SN - 3642143180
SN - 9783642143182
T3 - Lecture Notes in Business Information Processing
SP - 192
EP - 206
BT - Exploring Services Science - First International Conference, IESS 2010, Revised Papers
PB - Springer Verlag
T2 - 1st International Conference on Exploring Services Science, IESS 2010
Y2 - 17 February 2010 through 19 February 2010
ER -