This seminar explores a creative researcher’s personal and methodological journey into understanding empathy within Living Labs developed during the pandemic for sustainable cultural tourism
Dr. Santos reflects on her shift during the pandemic from remote, simulated, and role-play-based exercises - common in the empathize stage of design thinking - to embodied, real-world (“in the wild”) methods. These approaches enabled more authentic, direct insights into the relationships between people, place, and product.
Period
28 Nov 2025
Event title
Webinar series - School of Tourism and Hospitality Management